Who should attend?

• Dealer principals – who want their aftersales departments to be as profitable as possible
• Aftersales directors – who are responsible for a wider group strategy and need to understand the bigger picture
• Aftersales managers – who want to benefit their dealership with best practice from across the industry, new thinking and the latest market insights
• Service managers – who want to make an even bigger difference to their department’s income and customer satisfaction index (CSI) performance
• Service advisors – whose knowledge, experience, understanding and levels of customer service are vital for repeat custom and recommendation
• Workshop controllers – who want to develop a greater understanding of the front-of-house challenges and how the workshop can influence and determine profitability
• CRM managers and advisors – who are responsible for developing the customer relationship to ensure loyalty
• Marketing managers – who need to devise and implement effective marketing initiatives to boost aftersales traffic
• Corporate sales managers – who want to help their businesses grow fleet aftersales work and need a wider understanding of the department to achieve that goal
• Agency account managers and account executives who look after dealer group and manufacturer accounts and need to gain a wider understanding of the importance of aftersales for automotive retailers